Diabetes Management Software Help Guide Ver.2.3
www.prodigymeter.com
1.800.243.2636
Prodigy Diabetes Care, LLC
Could not access the database. Please contact
Customer Care/Technical Support at 1-800-243-2636.
Could not find the database. Please contact Customer Care/
Technical Support at 1-800-243-2636.
Could not open help guide.
Could not open FAQ.
User does not exist.
The username or password you have entered is incorrect.
Could not save your profile. Please try again later.
This user already exists.
This username already exists.
Meal Time Trends can be shown for a maximum 2 week period.
Average Daily Trends can be created for a maximum 1 month period.
Could not load your report.
You already have a meter with this name.
Could not load your profile.
Could not save your profile. Please try again later.
Could not connect to device. Please make sure no other device
is plugged in to the PC other than the meter. Please make sure
only one meter is plugged in at a time.
No meter detected. Please make sure your meter is plugged in.
Your download is complete but your data is corrupt due to an
internal error. Please try your download again. If you continue to
get this error, please contact Customer Care/Technical
Support at 1-800-243-2636.
There are no results in the meter.
Your profile could not be deleted. Please try again later.
Could not save your comments. Please try again later.
The security question/answer entered is not correct.
This user does not exist. Please make sure you have entered the
right username.
Could not change your password. Please try again later.
The user does not have administrative privileges to
access the database
SQL Server was not installed on the user’s PC
The user does not have Acrobat Reader
The user does not have Acrobat Reader
The software is not able to connect to the database
User profile already exists in the database
Username already in use
The software is not able to connect to the database
The software is not able to connect to the database/
User profile could not be located in the database
The software is not able to connect to the database
The meter is corrupt
The software is not able to connect to the database
The software is not able to connect to the database
The software is not able to connect to the database
Manually set the user as a SQL server
admin
Install SQL Server
Install Acrobat Reader
Install Acrobat Reader
Retry/call Customer Care
Use different profile settings
Choose a different username
Limit the time period selected to a 2 week
window
Limit the time period selected to a 1
month window
Retry/call Customer Care
Choose a different meter name
Retry/call Customer Care
Retry/call Customer Care
Connect one meter and retry
Connect the meter and retry
Call Customer Care
Retry/call Customer Care
Retry/call Customer Care
Check and input right information
Check and input right information
Retry/call Customer Care
Error Message Cause Action
30
Troubleshooting
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